Open Source deployment: change management and back office issue

Critical issues of opensource deployment in most office is change management and back office (support). I've been using for almost 3 years (or is it 4?) but it's hard to deploy this in the office, even to my own department. 

I know that there should be a culture shock the first time they use this application. They keep asking "How do I do this, as Microsoft Office does". Lack of support from the IT function shall shift them back to old application.

Posted via email from arya [at] posterous

Author: aryadn

blogger, microblogger, professional mining engineer, metallurgist by education, interested in mobile-street photography.